Privacy Policy

Delly's Matchups is committed to protecting the dignity, confidentiality and personal information of our users.

We aim to handle personal information fairly, lawfully, securely and only for legitimate purposes connected with providing, protecting and operating our services.

Delly's Matchups Ltd operates the Delly's Matchups platform, including our website, mobile application and related services.

For privacy questions, data requests or concerns, contact us at info@dellysmatchups.org.

The information we collect depends on the services and features you use.

• • Full name
• • Date of birth or age information where required
• • Email address
• • Telephone number
• • Country and city
• • Account and authentication information
• • Membership status and plan information
• • Profile photographs
• • Profile information and preferences
• • Matchmaking preferences
• • Profile visibility settings
• • Messages, enquiries and matchmaking interactions
• • Counselling booking information
• • Academy enrolment and participation information
• • Shop order and delivery information
• • Payment and transaction information
• • Customer support and contact form communications
• • Technical, device, security and diagnostic information

We may also process other information that you choose to provide when using the platform.

To provide matchmaking services, we may process information contained in your profile, including photographs, personal details, preferences and other information you choose to provide.

Certain profile information may be visible to other eligible Delly's Matchups users as part of the matchmaking service.

Where profile visibility controls are available, your selected settings may determine whether your profile is displayed to other users.

You should avoid including sensitive information, private contact details or information you do not wish to share in publicly visible profile fields.

We may use personal information to:

• • Create and manage user accounts
• • Verify and authenticate users
• • Provide matchmaking services
• • Display and manage user profiles
• • Manage memberships and access levels
• • Process counselling bookings
• • Administer Academy programmes and courses
• • Process and fulfil shop orders
• • Process and confirm payments
• • Provide audio, video or other communication features
• • Respond to customer support requests
• • Send service-related communications
• • Improve platform functionality
• • Maintain the safety and integrity of the platform
• • Detect and prevent fraud, abuse and unauthorised access
• • Investigate complaints and policy violations
• • Troubleshoot technical issues
• • Comply with legal and regulatory obligations
• • Enforce our Terms and Conditions

Where UK data protection law applies, we process personal information under one or more lawful bases.

• • Contract: where processing is necessary to provide a service you have requested.
• • Legitimate interests: where processing is necessary to operate, improve, protect and secure our services, provided those interests are not overridden by your applicable rights.
• • Legal obligations: where we are required to retain, process or disclose information by law.
• • Consent: where consent is required and you have provided it.

Where we rely on consent, you may withdraw that consent where applicable.

Delly's Matchups may provide messaging, contact and communication features.

We may review communications where reasonably necessary to investigate fraud, abuse, harassment, threats, safety concerns or violations of our policies.

We do not routinely monitor private communications without reason, but communications may be investigated where reasonably necessary to protect users, protect the platform or comply with legal obligations.

Counselling and mentorship information is treated with care and confidentiality.

We may process:

• • Booking information
• • Contact details
• • Appointment information
• • Payment status
• • Information voluntarily provided in connection with a counselling or mentorship service

Users should avoid submitting unnecessary medical or highly sensitive information through general contact forms.

Where information relating to personal circumstances or wellbeing is provided as part of a counselling or mentorship service, we take reasonable steps to restrict access to those who reasonably require it to provide or administer the service.

Confidentiality may be limited where disclosure is required by law or where reasonably necessary to address serious safety concerns.

Where you participate in Delly's Matchups Academy, we may process information including:

• • Course or programme selections
• • Enrolment information
• • Participation or progress information
• • Payment status
• • Access status

This information is used to provide and administer Academy services.

Where you purchase products through Delly's Matchups, we may process:

• • Your name
• • Email address
• • Telephone number
• • Delivery address
• • City and country
• • Products purchased
• • Quantities
• • Order number
• • Order history
• • Payment method
• • Payment status
• • Delivery and fulfilment status

This information is used to process, fulfil and support your order.

Delly's Matchups may support online and approved manual payment methods.

We may process information needed to identify, verify and reconcile a payment, including:

• • Payment method
• • Transaction reference
• • Payment status
• • Amount
• • Related membership, booking, course, order or service

Online payments may be processed by third-party payment providers such as PayPal or other authorised payment processors.

Where a third-party payment provider processes a transaction, its own privacy policy and terms may also apply.

Delly's Matchups does not require users to provide full payment-card credentials directly to us where those details are processed securely by a payment provider.

Delly's Matchups may provide audio or video calling functionality.

Technical information necessary to establish, operate and secure these communications may be processed by our communications technology providers.

We do not state that calls are recorded unless participants are expressly informed that recording is taking place.

Our website may use cookies and similar technologies where necessary for:

• • Authentication
• • Security
• • Session management
• • Platform functionality
• • Analytics
• • Performance improvement

Where required by law, appropriate consent will be requested for non-essential cookies or similar technologies.

When you access Delly's Matchups, we and our service providers may process technical information such as:

• • IP address
• • Device information
• • Operating system
• • Browser information
• • Session information
• • Application logs
• • Timestamps
• • Security events
• • Diagnostic information

This information may be used to maintain security, prevent abuse, troubleshoot problems and improve the reliability of our services.

Delly's Matchups does not sell personal information.

We may share information where necessary with trusted service providers used to operate the platform.

These may include providers of:

• • Authentication
• • Database services
• • Cloud hosting
• • File storage
• • Email delivery
• • Payment processing
• • Audio and video communications
• • Security and technical infrastructure

Depending on the services being used, our technology providers may include Supabase, Vercel, PayPal, Resend and Stream.

These providers may process information on our behalf or under their own applicable privacy terms.

We may also disclose information where required by law, court order or lawful authority, or where reasonably necessary to:

• • Protect users
• • Investigate fraud or abuse
• • Address threats or safety concerns
• • Protect our legal rights
• • Establish, exercise or defend legal claims

Users are encouraged to exercise caution when interacting with people online.

Users should not send money directly to strangers or share sensitive financial information with other users.

Delly's Matchups may take action against accounts that engage in fraud, harassment, threats, abuse or other conduct that violates our rules or places others at risk.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Different categories of information may be retained for different periods.

We may retain certain information where necessary for:

• • Legal obligations
• • Accounting requirements
• • Payment records
• • Fraud prevention
• • Safety investigations
• • Disputes
• • Enforcement of our agreements

Information may remain temporarily in secure backups after deletion from active systems.

Users may request deletion of their Delly's Matchups account and associated personal information.

Requests can be sent to info@dellysmatchups.org using the email address associated with the account.

We may need to verify your identity before processing an account or data deletion request.

Certain information may need to be retained where required for legal, security, payment, accounting, fraud-prevention or dispute-resolution purposes.

Depending on applicable law and your circumstances, you may have the right to:

• • Request access to personal information we hold about you
• • Request correction of inaccurate information
• • Request deletion of personal information
• • Request restriction of certain processing
• • Object to certain processing
• • Request eligible information in a portable format
• • Withdraw consent where processing relies on consent

To exercise these rights, contact info@dellysmatchups.org.

Where applicable, you may also have the right to complain to the UK Information Commissioner's Office or another relevant supervisory authority.

Delly's Matchups matchmaking services are intended for individuals aged 18 years and over.

We do not knowingly provide adult matchmaking services to children.

If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take appropriate steps to investigate and, where required, delete it.

Some technology providers used by Delly's Matchups may process personal information outside the United Kingdom.

Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.

Our website or mobile application may contain links to third-party websites or services that we do not control.

Delly's Matchups is not responsible for the privacy practices, content or security of third-party services.

Users should review the privacy policies of those services before providing personal information to them.

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, disclosure, alteration, loss or destruction.

However, no internet-based platform can guarantee absolute security.

Users are responsible for protecting their account credentials and should notify us if they suspect unauthorised access to their account.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

Where material changes are made, we will update the Last Updated date above and may provide additional notice where appropriate.

By creating an account or using Delly's Matchups, you confirm that you have been given access to this Privacy Policy and understand how your personal information may be handled as described above.