Cancellation & Refund Policy

Delly's Matchups may offer Premium, VIP or other paid membership and subscription plans.

Once a paid membership period has started and the applicable benefits or paid features have been made available, the payment is generally non-refundable for that period, except where a refund is required by applicable law.

You may cancel a recurring subscription to prevent future renewal charges. Cancelling does not normally reverse payment for a billing period that has already started.

Where applicable, your paid benefits may remain available until the end of the period you have already paid for.

If a subscription is purchased through an app store or another third-party billing provider, that provider's applicable billing and refund procedures may also apply.

Matchmaking is a paid service and may involve profile review, assessment, screening, administrative work, searches for potentially compatible individuals, communication with prospective matches and arranging introductions.

If you ask to cancel before matchmaking work has commenced, we will assess the request according to the circumstances and your applicable consumer rights.

Once Delly's Matchups has begun reviewing, screening, assessing, searching for potential matches, contacting prospective matches or otherwise carrying out matchmaking work for you, the service is considered to have commenced.

Amounts relating to services already supplied or work already carried out are ordinarily non-refundable, except where applicable law requires otherwise.

No refund will ordinarily be provided simply because:

• you do not wish to pursue the person introduced;
• the other person does not wish to pursue you;
• communication between you does not progress;
• either person loses interest;
• a relationship subsequently ends; or
• the introduction does not result in dating, engagement or marriage.

Delly's Matchups provides a matchmaking service. We do not guarantee that an introduction will result in a relationship, engagement or marriage.

Counselling appointments provided through Delly's Matchups are paid services.

Clients should provide at least 24 hours' notice where possible if they need to cancel or reschedule an appointment.

Where sufficient notice is provided, we may offer a reasonable opportunity to reschedule the appointment. Providing notice does not automatically create an entitlement to a cash refund.

A counselling payment may ordinarily be treated as used where the session has already taken place, the session has commenced, the client fails to attend, or a late cancellation means the reserved professional time cannot reasonably be reallocated.

If Delly's Matchups is unable to provide a booked counselling session, we will normally attempt to arrange a suitable replacement. If we cannot reasonably provide the service, an appropriate refund or other remedy may be offered.

Mentorship sessions, programmes and packages are paid services.

Clients should give reasonable notice if they need to cancel or reschedule a future mentorship session.

Once a mentorship session or programme has commenced, amounts relating to preparation, professional time, sessions, programme access or support already supplied are ordinarily non-refundable.

A missed appointment or late cancellation may be treated as a used session where professional time has already been reserved and cannot reasonably be reallocated.

Users may read information about Academy courses, modules and programmes before deciding whether to enrol.

Reading course descriptions does not provide access to the paid course itself. Enrolment and access to paid lessons, modules, programmes or other premium Academy content require payment unless expressly stated otherwise.

Where a course or programme has already commenced, amounts relating to content, tuition, sessions or services already supplied are ordinarily non-refundable, except where applicable law requires otherwise.

Choosing not to continue or complete a course after access or delivery has begun does not by itself create an entitlement to a refund.

Some Academy courses or other paid services may include digital lessons, videos, recordings, downloads, documents or other online content.

Where you request immediate access to qualifying digital content before the end of an applicable statutory cancellation period, we may ask you to expressly agree to immediate supply and acknowledge any effect this has on your cancellation rights.

Once digital content has been supplied following any consent and acknowledgement required by law, cancellation rights may be limited to the extent permitted by applicable law.

This does not affect statutory rights where digital content is faulty, materially misdescribed or not supplied as agreed.

Paid services may reserve appointment time, professional time or a limited programme place specifically for you.

Failure to attend a scheduled appointment, repeated failure to respond, failure to provide information reasonably required to deliver the service, or abandonment of a programme after it has commenced does not ordinarily create an entitlement to a refund for work or services already provided.

We may consider genuine exceptional circumstances on a case-by-case basis.

Delly's Matchups may suspend, restrict or terminate an account or service where a user materially breaches our Terms & Conditions.

This may include circumstances involving:

• false or deliberately misleading information;
• misrepresentation of marital or relationship status;
• fraud, scams or financial solicitation;
• abusive, threatening or harassing behaviour;
• prohibited or inappropriate content; or
• serious misuse of the Delly's Matchups platform.

Where termination results from a serious breach by the user, amounts relating to services already supplied, professional time already used or work already performed are ordinarily non-refundable, subject to applicable law.

Physical products purchased through the Delly's Matchups shop are subject to applicable consumer cancellation, return and refund rights.

Where a statutory cancellation right applies to an eligible online purchase, the applicable cancellation and return period will be honoured.

Returned goods should be kept in reasonable condition. Where permitted by law, a refund may be reduced if the value of the goods has been diminished by handling beyond what was reasonably necessary to inspect them.

Some goods may be excluded from change-of-mind cancellation rights where a lawful exemption applies, including certain personalised or custom-made items.

If goods are faulty, damaged, materially misdescribed or incorrect, contact us promptly so that we can investigate and provide the appropriate remedy.

Where Delly's Matchups is unable to provide a paid service for reasons attributable to us, we will assess the circumstances and provide an appropriate remedy.

Depending on the circumstances, this may include rescheduling, replacement service, account credit, an extension of access, a partial refund or a full refund.

If you believe you were charged twice, charged an incorrect amount or charged for a purchase you did not authorise, contact us promptly so that we can investigate.

Where an incorrect payment is confirmed, we will take appropriate steps to correct it.

Where a refund is approved, we will normally return it using the original payment method where reasonably possible.

Payments handled through PayPal, app stores, card processors or other third-party providers may also be subject to those providers' processing procedures and timescales.

Banks and payment providers may require additional processing time after a refund has been issued by Delly's Matchups.

Nothing in this policy removes or reduces statutory consumer rights that cannot legally be excluded.

Where applicable law gives you a cancellation right for an online purchase, that right will continue to apply.

Where you expressly request that a paid service begins during an applicable statutory cancellation period, work may begin following that request.

If you subsequently exercise a lawful cancellation right after performance has begun, amounts relating to services already supplied may be taken into account where permitted by applicable law.

If any provision of this policy conflicts with a statutory right that cannot legally be excluded, the statutory right will take priority.

To request a cancellation, rescheduling, return or refund, contact Delly's Matchups using the details below.

Please provide enough information for us to identify the relevant account, booking, membership, programme, order or transaction.

This may include your name, account email, booking or order reference, payment reference and a short explanation of your request.

Submitting a request does not automatically mean that a refund will be approved. Requests will be assessed according to the product or service purchased, what has already been supplied and any applicable legal requirements.

We may update this Cancellation & Refund Policy when our services, products, payment methods or legal requirements change.

Where material changes are made, the Last Updated date at the top of this page will be revised.